Troubleshooting
What to record when The First Descendant freezes
Nexon says some players on Xbox Series X, Xbox Series S and Steam still get frozen screens or an unresponsive game after the October 15 update, and the cause is not yet known. It asks affected players to tell Customer Service their platform, whether Frame Generation is on, their other graphics settings, what content they were playing, when it happened, how often, and a video if they have one. Frame Generation is a detail Nexon wants, not a confirmed cause. No fix has been announced. Hotfix 1.4.5b (October 16) is a Trials: Protocol 001 portal measure, not a freeze fix. On PC, a separate October 20 notice says RAM use can climb abnormally during play; Nexon suggests clearing the NVIDIA shader cache as a temporary workaround.
Based on 9 sources · checked 20 Oct 2026Read the full guide →
