Returning testers / Account help
Aniimo missing progress, beta rewards and account linking
Check the original server before changing accounts. A new character and a missing reward need different support routes.
Steam or console linking failed
The October 1 developer post directs failed Steam/console linking cases to Customer Support → Quick Support Links → Account Issues → Steam Relink (PSN/Xbox) in both category levels. Submit the platform ID, the UID and linked email used to contact support, the UID to unlink and its currently linked platform.
Sources: Aniimo Dev Dispatch Vol. 1 ↗
Current character missing after login
First select the server region where you played and check the original login. Aniimo Support says a different region can make progress appear missing. It also identified an account-binding sync error tied to a website/domain migration for some players; the server check alone will not resolve every case.
- Select your original server region on the login screen.
- Sign in with the original account and check for your character.
- If it is still missing, choose the matching new-character or no-new-character section below.
Sources: Solution for the Lost Progress Issue ↗ · Aniimo PC & Console Pre-Download Now Available! Launching on September 16! ↗
You created a new character after progress disappeared
Check the registered email inbox and spam folder for Aniimo Support’s account-choice survey. The choice matters if the new character has progress or purchases. Submit the survey to tell support which account you want to keep; the developer says it will process the request within 72 hours of receiving the response. If no survey arrives or the original character remains missing, contact the support address below.
You did not create a new character
Aniimo Support says the affected progress should already be restored in this case. Check the original account and server again. If it is still missing, or support has not replied, email aniimo_support@aniimo.com with your UID, login email, log file and server region so the team can investigate.
Check eligible rewards separately from test progress
Test progress was wiped. Use the official reward-check page with your test account to inspect eligible rewards and archived Bonded Promise eggs.
Using your original test email
Manually enter the test email and sign in with its verification code. The notice advises against using Google/Gmail or another third-party login button for this route.
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Different login, no character created yet
Before character creation, use this path to link your test email.
- From the login screen, open the person icon for Account Center.
- Choose Account Management, then Email.
- Link the email used during the test. If you already have a character to preserve, use official support instead.
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Existing character to keep, or Steam test rewards
Contact in-game Customer Support. The September 15 notice directs both cases there. Its alternative relinking branch accepts character loss; do not use it to preserve your character.
First login on web or mobile
The notice describes a one-time email-linking prompt for new third-party users on the website, or mobile after September 23. If skipped, contact support. Do not assume it reappears.
Reach official support
In the game, open Menu → Support; PC players can also press F10. Never share your email verification code with someone offering to claim rewards for you.
November 5: Steam and Epic accounts can now be unlinked
The November 5 patch says Steam and Epic Games players can now unlink their platform accounts under Settings > Account Settings. The notice does not explain what happens to progress, rewards or a later relink, and it names no console or mobile option.
Sources: Patch Notes-v1.1.3880756.0 ↗
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